In response to the COVID-19 crisis and its profound impact on the labour market, our project aims to address the increased demand for lifelong learning , in particular for reception professionals in the guidance sector.
Through a partnership of 6 institutions and companies based in 5 European countries the aim is to to enhance the quality of front-desk reception services.
The background is that the reception must ensure that the user feels welcomed and supported at any given time. The front-desk reception is the central point that connects all the services and resources of the Lifelong Guidance Centres. The project therefore implements a 21st century methodology to upskill professionals in the reception area.
The expected results include local consultations with participating stakeholders and the establishment of a European community of reception professionals. All this will lead to innovative reception practices rolled out through workshops and training. Furthermore, 360° videos, the creation of methodological guides and various training materials are created for the use of reception professionals.
Learningdigital has a pivotal role in co-creating the methodology, developing video’s, as well as an online skills repository and VR training material. This all contributes to a long-term dissemination and use of the outputs.
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